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How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep the lobby secure. This policy covers what we gather, how we use it and who you contact to update or delete it.

Account & wallet dataPayment verificationDevice access logsCookie preferencesDeletion requests
khel How We Handle Your Information
DATA PRACTICES

How We Protect Your Privacy

We encrypt login sessions and payment data in transit, limit internal access to account records and let you control cookie consent through your browser. Below are the four areas visitors ask about most — what we collect, how long we keep it, how you request changes and where data moves when you deposit via bKash or Nagad.

What We Collect

Registration captures your mobile number, email and a wallet ID when you deposit via bKash, Nagad or Rocket. Session logs record device type, IP range and login timestamps so we can block duplicate logins and flag unusual activity on your…

Retention Period

Active account data stays on file as long as you use the platform. After you close your account we hold transaction records for the period required by audit and dispute rules, then purge personal identifiers from archived logs.

Your Rights

Request a copy of the information we store by opening a live-chat thread or emailing our privacy team. Submit a deletion request the same way; we process it after any pending withdrawals clear and required record-keeping ends.

Third-Party Sharing

Payment processors receive your wallet ID and transaction amount when you deposit or withdraw; we do not share account details with marketing partners or data brokers.

CONTACT PATHS

Reach Us About Privacy

Open a live-chat thread from the account menu if you want to confirm what data we hold or request changes. Email the privacy team when you need a formal written response or want to submit a deletion request with supporting documents. The FAQ below answers the most common questions; check there first to save time.

Live Chat Tap the chat icon in your account menu to open a thread with our privacy team. Response during support hours is usually under ten minutes, and we can confirm your data status or start a deletion request right there.
Email Support Send formal privacy inquiries to the support address listed in your account footer. Attach any documents if you are requesting data export or account closure, and we will reply within two business days with next steps.
FAQ Section Scroll to the questions below for quick answers on data collection, cookie settings, deletion timelines and withdrawal verification. Most visitors find what they need there without opening a support ticket.

Privacy Policy FAQ

We ask for your mobile number, email and a wallet ID when you link bKash, Nagad or Rocket for deposits. Session logs capture device type and login time to help us spot duplicate logins and keep your account secure.

Active account records stay on file while you use the platform. After closure we retain transaction logs for the audit period required by payment processors and dispute rules, then delete personal identifiers from archived data.

Yes. Open a live-chat thread or email our privacy team with your request. We send a data export within two business days and process deletion requests after pending transactions clear and record-keeping obligations end.

Payment processors see your wallet ID and transaction amount when you deposit or withdraw. Game studios receive a session token but no personal details. We do not sell data to marketing partners or share it with brokers.

Essential cookies remember your login state and language preference; you can block or delete them through your browser settings. We do not use third-party ad trackers, and turning off cookies may log you out between sessions.

We post an updated version here and note the revision date at the top. The new policy takes effect immediately for ongoing account use; we do not apply retroactive changes to data we already collected under the previous terms.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.