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How We Operate What Governs Your Account

When you open an account with us, you agree to use khel where your local law and region eligibility allow. We handle your deposits through bKash, Nagad and Rocket under our payment processor agreements, and we store your account data according to the policies…

Region-dependent accessPayment processor termsData retention policyWithdrawal verificationSupport channel access
khel How We Operate What Governs Your Account
YOUR RIGHTS

Data, Security & Account Control

We collect your mobile number, device location and payment details when you register. That data stays on our servers for the duration of your account plus any retention period required by payment processor agreements. You can request a copy of your data, ask us to delete your account or update your contact details at any time through support.

Data Collection

We store your mobile number, email if provided, bKash or Nagad account identifier for deposits, device fingerprint for fraud prevention and location data from each login. We do not share this with third parties except our payment processors.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings without losing access to the lobby or your account balance.

Account Security

We require OTP verification for every login and every withdrawal request. If you lose access to your registered mobile number, contact support with your identity documents and we will help you recover the account.

Request Changes

Email us to request a full data export, account closure or correction of stored details. We process data requests within seven business days and will confirm by email when the change is complete or your data file is ready.

LEGAL INQUIRIES

How to Reach Us About Policy Matters

If you have questions about account eligibility, data handling, withdrawal verification or any clause in our legal framework, our support team can walk you through the relevant policy. We handle inquiries about region restrictions, payment processor terms and document requests through the same channels listed here.

Live Chat Open the chat window from any page when you are logged in. Our agents can confirm your region status, explain verification requirements and answer policy questions in real time during support hours.
Email Support Send policy questions, document requests or formal complaints to our support email address. We aim to reply within one business day with the information you need or the next steps for your inquiry.
Account Dashboard Check your account settings for your current region status, verification status and any compliance notices we have sent. You can also submit document uploads and view your transaction history there.

Legal & Policy Answers

Access depends on your specific location and whether local law permits online wagering. We verify your region during registration. If your area is restricted, the system will block account creation.

If you relocate to an area where we cannot operate, we will notify you by email and restrict your account. You can request withdrawal of your balance before the restriction takes effect.

We ask for a photo of your national ID card and a selfie holding the card. Upload both through your account dashboard. Verification usually completes within 24 hours, and we email you when approved.

We pass your payment identifier to the relevant processor to complete deposits and withdrawals. We do not sell or share your payment data with advertisers or unrelated third parties.

Yes. Email support with your request. We will close your account, process any pending withdrawal and delete your personal data within seven business days, subject to any legal retention requirements.

We use session cookies for login and analytics cookies for site performance. You can disable analytics cookies in your browser without affecting gameplay, but session cookies are required to stay logged in.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.