Reference

Privacy Guide for Bangladesh Players

We built khel to give you control over your account data and wallet transactions. Every deposit through bKash, Nagad or Rocket, every login session, and every game round you play generates data we handle according to clear privacy rules.

Account ControlWallet DataSession SecurityData RequestsPrivacy Settings
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khel Privacy Guide for Bangladesh Players
khel What Information We Hold and Why

What Information We Hold and Why

When you open your khel account we collect your mobile number, email and the wallet details you add for bKash, Nagad or Rocket deposits. We store your login history, the games you play, the amounts you deposit and withdraw, and your device fingerprint so we can spot unusual activity. We use this data to verify your identity when you request a payout,

to keep your wallet secure, to show you your transaction history, and to meet legal obligations in eligible Bangladesh regions. Your game-round results come from licensed studios like Pragmatic Play and Evolution; we record the outcome and stake but the random number generation happens on their certified servers. We do not sell your personal information to third parties and we do not

share your wallet transactions with anyone except the payment processor clearing your bKash, Nagad or Rocket transfer and our compliance team when required by local law.

SECURITY MEASURES

How We Protect Your Information

Encrypted Wallet Transfers

Every bKash, Nagad and Rocket transaction between your device and our payment gateway travels over SSL encryption so your wallet PIN and account number cannot be intercepted.

Session Monitoring

We log your IP address, device type and browser fingerprint each time you log in. If we see a login attempt from a new device or location we send an OTP to your registered mobile before granting access, blocking unauthorized…

Data Access Controls

Only our compliance team and senior account managers can view your full profile and wallet history. Customer support agents see a limited read-only view showing your current balance and recent transactions but not your mobile number, email or linked wallet…

Third-Party Audits

Our platform undergoes annual security audits by independent firms who test our encryption, access controls and data-retention policies.

PRIVACY HELP

Get Help with Privacy Settings

Request Your Data Open a ticket through your account dashboard and ask for a copy of the personal information we hold. We will send you a file within seven business days showing your profile details, wallet transaction log, login history and game activity for the past twelve months.
Update Account Details Log in and head to account settings to change your email, mobile number or linked bKash, Nagad, Rocket wallet. For security any wallet change triggers a verification step where we send an OTP to your registered mobile before the new wallet goes live.
Delete Your Account Contact Bangladesh support and request account closure. We will close your login within two business days and delete your profile data within thirty days, keeping only the transaction records required by local law for financial audits in eligible regions.

Privacy Glossary for Bangladesh Players

What does PCI DSS mean for my bKash deposits?

PCI DSS is the Payment Card Industry Data Security Standard, a set of rules that payment processors must follow to protect card and wallet data. Our bKash, Nagad and Rocket gateway is PCI DSS certified, meaning your wallet credentials are encrypted and never stored in plain text.

What is SSL encryption?

SSL stands for Secure Sockets Layer, a protocol that encrypts data traveling between your browser or app and our servers. When you see the padlock icon in your address bar, SSL is active and your login, wallet transfers and game sessions are protected from eavesdropping.

What is a device fingerprint?

A device fingerprint is a unique identifier built from your browser type, screen resolution, operating system and installed fonts. We use it to recognize your device when you log in so we can spot suspicious login attempts from unfamiliar devices and send an OTP challenge.

What does data retention mean?

Data retention is how long we keep your account records after you close your profile. We delete personal details like email and mobile number within thirty days, but we retain transaction logs for seven years to meet financial record-keeping rules in eligible Bangladesh regions.

What is two-factor authentication?

Two-factor authentication, or 2FA, requires two proofs of identity before granting account access. We send an OTP to your registered mobile each time you log in from a new device, so even if someone steals your password they cannot reach your wallet without your phone.

What does anonymized data mean?

Anonymized data is information stripped of any details that could identify you personally. We anonymize game-play statistics for internal analytics, removing your name, mobile number and wallet ID so analysts see only aggregate patterns like average stake size or popular game times across all players.

Privacy Questions from Bangladesh Players

Yes. Log in and open a support ticket requesting a data export. We will send you a file within seven business days listing your profile details, wallet transaction history, login records and game activity for the past twelve months, formatted as a spreadsheet you can review offline.

We share your wallet account number only with the payment gateway that processes your bKash, Nagad or Rocket deposits and withdrawals. We do not pass your wallet credentials to game studios, marketing partners or any third party outside the transaction clearing process, and we never sell your information.

We use your mobile number to send OTP codes for login verification, to notify you when a withdrawal is approved, and to contact you if we detect unusual account activity. We do not share your number with third-party marketers and you can opt out of promotional messages in account settings.

When you request account closure we disable your login within two business days and delete your profile, email and mobile number within thirty days. We retain transaction logs for seven years to meet financial audit requirements in eligible Bangladesh regions, but those records are stored separately and not linked to an active player profile.

Yes. Go to account settings, select wallet management, and add a new bKash, Nagad or Rocket account. For security we send an OTP to your registered mobile before the new wallet becomes active, and any pending withdrawals to the old wallet must clear before you can switch.

We log your IP address each time you log in so we can verify you are accessing khel from an eligible Bangladesh region and detect suspicious logins from unfamiliar locations. We do not track your GPS coordinates or physical movement, and you can review your login history in account settings to see which IPs have accessed your profile.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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